日志
为4美元杠上中餐馆 哈佛商学院教授道歉了
京港台：2014-12-11 11:08| 来源：businessinsider |
本周哈佛商学院副教授本·埃德尔曼(Ben Edelman)被评为“互联网上最不喜欢的家伙”，仅仅就是因为4美元。
埃德尔曼发现餐馆老板多收4美元以后，在随后的3天给老板发送了5封邮件，并称要采取法律行动。
在社交媒体上，很多人表示，埃德尔曼真是给律师和哈佛树了一个“好榜样”。
10日，“从我的语言、我表达的方式，我意识到我的表现过火了。无论什么样的情况，我一直都坚持也希望以极大的尊重和谦虚的行事方式与他人相处。显然，我没有做到。我很抱歉，我会在未来努力做好。我已经联系了中餐馆经理，也会当面和他本人道歉”。
据“波士顿新闻网”(Boston.com)9日报道，埃德尔曼上周通过电话在四川饭庄订购了价值53.35美元的中餐，然而不久后埃德尔曼发现了一个“可怕”的事实：中餐馆多收了自己4美元！
对于被多收4美元的问题，他在5封邮件中，长篇大论地讨论了马萨诸塞州的法律，要求餐馆退款12美元，上报相关部门彻查是否所有订外卖的顾客都被多收钱并扬言“采取法律行动”。
【附：道歉原文】
Harvard Business School associate professor Ben Edelman has apologized to Sichuan Garden Chinese restaurant and Ran Duan following a tense series of emails between the two parties that went viral this week.
HBS associate professor Ben Edelman criticized the restaurant and Duan, who manages the connecting Baldwin Bar, for supposedly overcharging him $4 on a recent takeout dinner order. Edelman said he had alerted local Boston authorities about Sichuan Garden's out-of-date website and Duan's initial offer to only refund him $3.
Here is Edelman's newest statement, via his personal website:
Many people have seen my emails with Ran Duan of Sichuan Garden restaurant in Brookline.
Having reflected on my interaction with Ran, including what I said and how I said it, it's clear that I was very much out of line. I aspire to act with great respect and humility in dealing with others, no matter what the situation. Clearly I failed to do so. I am sorry, and I intend to do better in the future.
I have reached out to Ran and will apologize to him personally as well.
Edelman had previously defended his email exchange with Duan in a statement to Business Insider:
I think the Boston.com piece totally misses the benefit that all diligent consumers provide in looking for overcharges and other errors. We all rely on trust in our daily lives — that when sales tax is added, it actually applies and equals the specified amount; that the meter in a taxi shows the correct amount provided by law and correctly measures the actual distance; that when you order takeout, the price you see online matches the amount you pay in the restaurant. We all take most of this for granted. It would be a lot of trouble to all have to check these things day in and day out. That's exactly why we should be concerned when folks fall short — because hardly anyone ever checks, so these problems can go unnoticed and can affect, in aggregate, large amounts.
If you look at my other work, e.g. http://www.benedelman.org/airfare-advertising/, you'll see I've been pretty diligent in holding large companies accountable for their false statements of price and other attempts to overcharge passengers. Should all small businesses get a free pass? Some people seem to think so, I wonder if that really makes sense.
Notably, though not emphasized in the Boston.com piece, the restaurant at issue knew the website prices had been "out of date for quite some time." At what point should they do something about it? I'm pleased to have at least gotten the problem fixed for the benefit of others.
Sichuan Garden also released a statement on Wednesday afternoon, which you can read in full on Boston.com. In the statement, Duan writes that Sichuan Garden appreciates the support it has received from the local community and people who have reached out from all over the world:
We have been overwhelmed with the response and support that has flooded our way. It means the world to know that there are still good people in this world. We have been contacted by people from California all the way to Australia offering kind words and support. I have been attempting to keep up with writing back personally and thanking each and every one of you. We have been offered donations, free services, including website services and legal advice, which I kindly denied.
I just want to make clear that we are not a business in financial distress. We have been blessed with the support of our amazing community and hospitality family that has understood the value of a hard working family. Your support and kind words are more then enough.
为4美元找茬的哈佛教授 被爆有前科
京港台：2014-12-12 04:25| 来源：世界日报 |
哈佛大学商学院教授艾德曼因为$4 ，与中国餐馆经理争论不休的新闻被报导后，又有读者爆料。2010年，这位年轻聪明的哈佛教授几乎以同样的手法，纠缠过波士顿日家日本餐馆经理。
这位爆料的前日本餐馆经理未透露名字，但提供四封他与艾德曼在2010年8月19日交换的电邮内容。电邮显示，该餐馆因艾德曼点用的餐食不符限用规定，而拒收他的Groupon。
艾德曼先是打电话争议，后以长篇充满法律字汇和用语的电邮，驳斥餐馆的说法。不但要求餐馆接受Groupon ，还延长该券的使用期效。
日本餐馆经理的处理态度可比四川饭庄的段然强硬得多。在艾德曼不接受解释，还威胁要告到波士顿执照局吊销其营业执照后，日本餐馆经理回邮直指「你该为自己的作为自渐形秽。你企图让餐馆亏本，强迫别人接受你可笑的坚持」，他还明白表示，「我会送电邮和致电哈佛商学院，报告你试图滥用你所教授的妥协商议技俩…」。这位经理还在电邮末註明「在任何情况下，你的每一项要求都不会被认可。而且，你永远都不被本餐馆欢迎。如果再进店，我们会呼叫波士顿警察把你带出餐馆」。
这家位于波士顿后湾区Westin酒店内的日本餐馆已于去年关闭。
该餐馆的一位合伙人说，以哈佛之名威胁小商家真的很不「酷」。其实，只要没有威胁和撕破脸，这种顾客纷争的事很容易处理。
京港台：2014-12-11 11:08| 来源：businessinsider |
本周哈佛商学院副教授本·埃德尔曼(Ben Edelman)被评为“互联网上最不喜欢的家伙”，仅仅就是因为4美元。
埃德尔曼发现餐馆老板多收4美元以后，在随后的3天给老板发送了5封邮件，并称要采取法律行动。
在社交媒体上，很多人表示，埃德尔曼真是给律师和哈佛树了一个“好榜样”。
10日，“从我的语言、我表达的方式，我意识到我的表现过火了。无论什么样的情况，我一直都坚持也希望以极大的尊重和谦虚的行事方式与他人相处。显然，我没有做到。我很抱歉，我会在未来努力做好。我已经联系了中餐馆经理，也会当面和他本人道歉”。
据“波士顿新闻网”(Boston.com)9日报道，埃德尔曼上周通过电话在四川饭庄订购了价值53.35美元的中餐，然而不久后埃德尔曼发现了一个“可怕”的事实：中餐馆多收了自己4美元！
对于被多收4美元的问题，他在5封邮件中，长篇大论地讨论了马萨诸塞州的法律，要求餐馆退款12美元，上报相关部门彻查是否所有订外卖的顾客都被多收钱并扬言“采取法律行动”。
【附：道歉原文】
Harvard Business School associate professor Ben Edelman has apologized to Sichuan Garden Chinese restaurant and Ran Duan following a tense series of emails between the two parties that went viral this week.
HBS associate professor Ben Edelman criticized the restaurant and Duan, who manages the connecting Baldwin Bar, for supposedly overcharging him $4 on a recent takeout dinner order. Edelman said he had alerted local Boston authorities about Sichuan Garden's out-of-date website and Duan's initial offer to only refund him $3.
Here is Edelman's newest statement, via his personal website:
Many people have seen my emails with Ran Duan of Sichuan Garden restaurant in Brookline.
Having reflected on my interaction with Ran, including what I said and how I said it, it's clear that I was very much out of line. I aspire to act with great respect and humility in dealing with others, no matter what the situation. Clearly I failed to do so. I am sorry, and I intend to do better in the future.
I have reached out to Ran and will apologize to him personally as well.
Edelman had previously defended his email exchange with Duan in a statement to Business Insider:
I think the Boston.com piece totally misses the benefit that all diligent consumers provide in looking for overcharges and other errors. We all rely on trust in our daily lives — that when sales tax is added, it actually applies and equals the specified amount; that the meter in a taxi shows the correct amount provided by law and correctly measures the actual distance; that when you order takeout, the price you see online matches the amount you pay in the restaurant. We all take most of this for granted. It would be a lot of trouble to all have to check these things day in and day out. That's exactly why we should be concerned when folks fall short — because hardly anyone ever checks, so these problems can go unnoticed and can affect, in aggregate, large amounts.
If you look at my other work, e.g. http://www.benedelman.org/airfare-advertising/, you'll see I've been pretty diligent in holding large companies accountable for their false statements of price and other attempts to overcharge passengers. Should all small businesses get a free pass? Some people seem to think so, I wonder if that really makes sense.
Notably, though not emphasized in the Boston.com piece, the restaurant at issue knew the website prices had been "out of date for quite some time." At what point should they do something about it? I'm pleased to have at least gotten the problem fixed for the benefit of others.
Sichuan Garden also released a statement on Wednesday afternoon, which you can read in full on Boston.com. In the statement, Duan writes that Sichuan Garden appreciates the support it has received from the local community and people who have reached out from all over the world:
We have been overwhelmed with the response and support that has flooded our way. It means the world to know that there are still good people in this world. We have been contacted by people from California all the way to Australia offering kind words and support. I have been attempting to keep up with writing back personally and thanking each and every one of you. We have been offered donations, free services, including website services and legal advice, which I kindly denied.
I just want to make clear that we are not a business in financial distress. We have been blessed with the support of our amazing community and hospitality family that has understood the value of a hard working family. Your support and kind words are more then enough.
为4美元找茬的哈佛教授 被爆有前科
京港台：2014-12-12 04:25| 来源：世界日报 |
哈佛大学商学院教授艾德曼因为$4 ，与中国餐馆经理争论不休的新闻被报导后，又有读者爆料。2010年，这位年轻聪明的哈佛教授几乎以同样的手法，纠缠过波士顿日家日本餐馆经理。
这位爆料的前日本餐馆经理未透露名字，但提供四封他与艾德曼在2010年8月19日交换的电邮内容。电邮显示，该餐馆因艾德曼点用的餐食不符限用规定，而拒收他的Groupon。
艾德曼先是打电话争议，后以长篇充满法律字汇和用语的电邮，驳斥餐馆的说法。不但要求餐馆接受Groupon ，还延长该券的使用期效。
日本餐馆经理的处理态度可比四川饭庄的段然强硬得多。在艾德曼不接受解释，还威胁要告到波士顿执照局吊销其营业执照后，日本餐馆经理回邮直指「你该为自己的作为自渐形秽。你企图让餐馆亏本，强迫别人接受你可笑的坚持」，他还明白表示，「我会送电邮和致电哈佛商学院，报告你试图滥用你所教授的妥协商议技俩…」。这位经理还在电邮末註明「在任何情况下，你的每一项要求都不会被认可。而且，你永远都不被本餐馆欢迎。如果再进店，我们会呼叫波士顿警察把你带出餐馆」。
这家位于波士顿后湾区Westin酒店内的日本餐馆已于去年关闭。
该餐馆的一位合伙人说，以哈佛之名威胁小商家真的很不「酷」。其实，只要没有威胁和撕破脸，这种顾客纷争的事很容易处理。
